Win17 Privacy Policy — Your data, your security

We collect the following types of information when you register and use the Win17 platform. Each piece of data is collected for a specific reason — without it, we would not be able to provide you with the right service.

Automatically collected data:

When you visit the Win17 platform, certain information is collected automatically — including your IP address, device type, browser version, and activity on the platform. This information is used solely for security and service improvement purposes.

Win17 uses the information it collects solely for the purposes listed below. We never use your data for unnecessary or unethical purposes.

• Account management: To create, verify, and maintain your profile.
• Service delivery: To deliver uninterrupted gaming, betting, and payment services.
• To ensure security: To prevent fraud, forgery, and unauthorized access.
• To provide support: To respond to your complaints and queries accurately and promptly.
• To send relevant offers: To keep you informed about bonuses and promotions tailored to your preferences.
• To meet legal obligations: To provide required information to regulatory authorities.
• For platform improvement: To analyze and improve the user experience.

Win17 never sells your data to advertisers. If you no longer wish to receive promotional messages, you can turn them off at any time from your profile settings.

Win17 does not share your personal data with anyone — that is our core commitment. However, there are a few limited circumstances where sharing may be necessary:

Limited Sharing Scenarios:

• Payment Processors: Minimal data is shared with bKash, Nagad, or Rocket to process payments. These third parties adhere to their own strict privacy policies.
• Game provider: Minimal session data may be shared with the game provider while playing certain games.
• Legal authorities: Data may be disclosed in compliance with Bangladesh legal requirements or by order of a competent court.
• Fraud prevention: Data may be verified with security partners in cases of suspicious activity.

Win17 uses cookies to keep the website and app running smoothly. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies: To maintain login sessions and ensure the platform's core functionality. Without these, the platform will not work properly.
• Functional cookies: To remember your preferred language, theme, and settings.
• Analytics Cookies: To understand which parts of the platform are used most — this data is completely anonymous.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to not work properly.

Win17 uses the latest industry-standard technology and practices to protect your data. Our security measures include:

• 256-Bit SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Two-Factor Authentication (2FA): OTP verification for an extra layer of account security.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Data minimisation: Only necessary data is collected and stored.
• Access Control: Only authorized personnel can access user data within defined limits.

As a Win17 platform user, you have the following rights:

• Right to access your data: You can view the information we hold about you.
• Right to rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data after account closure (unless retention is required by law).
• Right to restrict processing: You may request that we stop using your data for specific purposes.
• Right to Opt-Out: You can opt out of promotional communications at any time.
• Right to lodge a complaint: You may file a complaint regarding data protection.

To exercise these rights support@win17.bestEmail us or reach out via live chat. Requests are typically processed within 30 business days.

Win17 does not retain your data indefinitely. Each type of information has a defined retention period:

• Account information: For as long as your account is active, and for 5 years after closure (as required by law).
• Transaction history: 7 years (in accordance with financial regulatory requirements).
• KYC documents: 5 years after account closure.
• Communication logs: 2 years.
• Analytics data: 2 years in anonymised form.

Once the retention period expires, data is securely deleted or permanently anonymised.

Win17 is intended for users aged 18 and above only. We do not knowingly collect any information from minors.

Age is verified at registration, and date of birth is checked through the KYC process in cases of suspicion. If we become aware that we hold data belonging to a minor, it will be deleted immediately and the account will be closed.

Win17 may update this Privacy Policy from time to time. If significant changes are made, we will notify you:

• By sending a notification to your registered mobile number or email
• Via pop-up notification upon logging in to the platform
• Displays the date of the most recent update on this page

Continued use of Win17 after any changes takes effect will be considered acceptance of the updated privacy policy. We recommend checking this page regularly.

For any privacy-related questions, requests, or complaints, please contact our Data Protection Team:

• Email: support@win17.best
• Live chat: Available 24/7 on the Win17 platform
• Response time: Usually within 24–48 hours

Requests to delete or correct data will be processed within 30 business days of identity verification.